Shipping Policy

Last updated: August 13, 2026

Thank you for shopping with [Kimoraa Hub]. We’re committed to getting your order to you as quickly and safely as possible.

Order Processing

Orders are typically processed within [7-10 business days] after payment has been successfully received.

Orders are not processed or shipped on weekends or holidays. During sales, product launches, and other high-volume periods, processing times may be slightly longer.

Once your order has shipped, you will receive a confirmation email containing your tracking information, when available.

Shipping Rates & Delivery Times

Shipping costs are calculated and displayed at checkout based on your location, order size, and selected shipping method.

Estimated delivery times are:

• Standard Shipping: [8-12business days]
• Express Shipping: [4-5 business days]

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to carrier disruptions, weather, holidays, customs, or circumstances outside our control.

Where We Ship

We currently ship to [Canada / United States / worldwide / list countries].

If your country or region is not available at checkout, please contact us at [customer service email] to see whether an alternative shipping option is available.

Tracking Your Order

When your order has shipped, you will receive a shipping confirmation email with tracking information, if tracking is provided by the carrier.

Please allow [24–48 hours] for tracking information to become available after your shipping confirmation has been sent.

Delayed or Lost Packages

If your package appears to be delayed, please check the tracking information provided by the shipping carrier.

If your package has been marked as delivered but you cannot locate it, please first check with household members, neighbors, and around your delivery location.

If you still cannot locate your package, contact the shipping carrier directly. You may also contact us at [kimoraahub@gmail.com], and we will do our best to assist you.

Once an order has been handed over to the shipping carrier, delivery delays or losses caused by the carrier may be outside our control.

Incorrect Shipping Address

Please make sure your shipping information is correct before completing your order.

If you notice an incorrect address, contact us as soon as possible at [customer service email]. We will do our best to update the address before the order ships, but we cannot guarantee that changes can be made after an order has been processed.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to resend the package.

International Orders

International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their country's customs authorities.

These charges are not included in the product price or shipping cost unless specifically stated at checkout.

Customs clearance may also cause additional delivery delays.

Damaged Packages

If your order arrives damaged, please contact us at [kimoraahub@gmail.com] within [48 hours / 7 days] of delivery. Include your order number and clear photographs of the damaged packaging and products so we can investigate and determine the appropriate resolution.

Contact Us

If you have any questions about your order or our shipping policy, please contact us:

Email: [kimoraahub@gmail.com]
Store: [Kimora Hub]

We’re happy to help.